Sales Operations Manager - Carhartt Company Gear

Date: Sep 29, 2023

Location: Dearborn, MI, US, 48126

Company: Carhartt Inc

Position Details

Position Location: Dearborn, MI
Department: Sales - Wholesale
Reports To: Sr Manager, Sales Operations 
Job Classification: Remote
FLSA Status: Exempt
Job Band:  Professional


The Carhartt Company Gear (CCG) Operations Manager is a highly visible role that is responsible for defining, implementing and managing best-in-class resources, policies, and processes that improve efficiency and productivity for the CCG business from sales to delivery.  This includes an emphasis on evolving existing operating procedures throughout the company to better support the CCG business model.  This is a highly collaborative role that is responsible for ensuring alignment of all cross-functional resources in a highly matrix organization. 

We are All Leaders at Carhartt

 ​In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.​


  • Collaborates with the Sr Director of Channel Operations, Planning & Analytics on CCG Sales strategy, including distribution, organization, territory design and compensation objectives, and coordinates the execution of these strategies by the Sales Operations team.
  • Acts as a trusted strategic advisor to our sales and business leaders and cross functional business partners to help shape our CCG strategy and achieve our defined corporate goals
  • Leads the alignment of cross -functional partners in delivering the CCG service model from ideation to delivery.
  • Manages the execution of the CCG Go-To market calendar
  • Facilitates commission goals in collaboration with Planning, Finance, and Sales Leadership
  • Broad understanding of Sales, Supply Chain, and Logistics operations to help streamline workflows and eliminate roadblocks 
  • Oversees projects that enable the sales organization in achieving profitable growth and efficient operations.
  • Manage multiple projects of moderate size concurrently. 
  • Leads functional and cross functional communications in collaboration with Sales Leaders and the Operations teams.
  • Manages an operating cadence of meetings and events to ensure the organization is aligned and running effectively and efficiently to meet goals and objectives.  This includes facilitating weekly operations meeting and weekly sales meetings.
  • Performs other duties as required. 


  • Bachelor's Degree Required in Business or Related Field

Required Skills and Experience

  • 5+ years of operations management or project leadership required
  • 2+ years of leadership experience
  • Client relationship experience preferred
  • Excellent analytical and organizational skills.
  • Excellent verbal and written communication, and presentation skills with all levels in the organization
  • Proficient in MS Project, Excel, Visio, Word
  • Highly skilled in identifying and resolving root cause issues
  • Highly skilled in identifying task structures, relationships and dependencies
  • Responsible for controlling and implementing projects and delivering expected value
  • Experience managing one or more medium to large projects of complex dependencies and risks
  • Experience in developing and maintaining detailed plans and schedules, including goals, risks, and resource allocations
  • Experience in managing project metrics for significant deviations in quality, cost, or schedule
  • Ability to organize complex objectives into individual related tasks and measurable deliverables

Working Conditions

  • Office Environment
  • Willing to work some weekends if necessary
  • Travel (30%)
  • Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
  • Tobacco Free


Nearest Major Market: Dearborn
Nearest Secondary Market: Detroit