Business Analyst

Position Details

Position Location: Dearborn, MI
Department: D2C
Reports To: Manager Digital Operations
FLSA Status: Exempt
Job Band: Professional

Remote 

Summary

The Digital Business Analyst will work collaboratively with a third party firms, vendors, IT on shore and off shore development teams, UX Designers and business SME’s to deliver the Digital support and operational efficiencies. As a Business Analyst you will operate in an agile environment. In this role you will have the opportunity to problem solve, think analytically and creatively, while focusing on the process of delivering sprints & projects that enable our best in class experience for our Carhartt consumer. The Business Analyst works cross functionally to drive overall Global business. A successful business analyst is able to clearly communicate with the business and IT, often interpreting the needs of each team into deliverables and actions.

We are All Leaders at Carhartt

In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being dependable, because hardworking people count on us to have their back every day. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

Responsibilities

•    Facilitate workshops, gather business requirements, map business processes, document customer journeys, and author business requirements with accuracy and clarity 
•    Analyze and define projects that will enhance and deliver new features and functionality to budget and without compromising quality 
•    Research, benchmark, design and implement new or enhanced digital processes/projects to meet key business objectives 
•    Support the business in the creation of business cases and change requests to support the corporate strategy with clear ROI and to continually improve the functionality, performance, and reliability of our E-Commerce systems 
•    Support the business in the creation of the financial pro-forma 
•    Create functional specifications and work collaboratively with stakeholders across the business and IT teams in the US, Canada and Europe 
•    Champion the agile methodology 
•    Write user stories and acceptance criteria, define epics, actively participate in scrums, grooming sessions and sprint retrospectives 
•    Lead scrums when necessary and guide priority 
•    Create and manage project plans to maintain schedule and budget, clearly identifying change in costs and or timeline
•    Update the Kanban board, provide regular oral and written project/sprint updates identifying risks, opportunities and time lines 
•    Author business process guides for end users and conduct training sessions 
•    Track tickets and projects through Azure Dev Ops
•    Cross train other Business Analysts, help desk and document solutions. 
•    Manage third party vendors 
•    Translate IT and Business requests 
•    Manage multiple projects and tickets at once 

Education

Required Skills and Experience

3 or more years of Business Analyst experience
3+ months of retail store experience or 1 year experience supporting retail store systems
Apparel, ecommerce, retail or consumer products manufacturing experience preferred
Proficiency in Project, Word, Visio, Excel, PowerPoint
Experience using In-Design, Photoshop and Jira preferred
Basic understanding of HTML, and UX design principles
Strong oral and written communication, organization, time management and analytical/problem solving skills are required along with a high degree of flexibility and creativity
Proven track records of delivering projects on time and on budget
Experience operating in an Agile team
Proven experience in requirements gathering and stakeholder management
Strong interpersonal skills with persuasive and assertive approach to getting the job done
Experience writing business test cases and managing the user acceptance testing period
Strong attention to detail
Demonstrated ability to think outside of the box and to solution for complex opportunities
Self-Starter with endless curiosity
Passion for the business you support

Working Conditions