Technical Program Manager - Sales/Service

Position Details
Location: Dearborn, MI

Department: IT
Reports to: Various
Job Classification: Remote

FLSA: Exempt
Job Band: Professional

Job Summary
The Technical Program Manager will manage the execution of cross-functional work. They will ensure projects are completed on time and within budget. This individual will assess risks, communicate progress and challenges to key stakeholders, and manage the overall health of the programs they oversee to ensure successful outcomes. Success in this role requires strong communication and organizational skills to drive complex projects to fruition.

We Are All Leaders at Carhartt
In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

Representative Responsibilities

• Accountable to defining project scope, objectives, and deliverables in collaboration with stakeholders, ensuring a clear understanding of project goals.
• Creates detailed implementation plans that encompass timelines, milestones, resource allocation, and dependencies.
• Participates in quarterly planning sessions to contribute to the prioritization and progress monitoring of projects.
• Manages risks and issues that have the potential to impact project success, using risk mitigation strategies and contingency planning.
• Oversees and coordinates dependencies between various project components.
• Provides regular status updates and reports to sponsors and project stakeholders.
• Manages project expenses to ensure budget is maintained.
• Defines and tracks the expected benefits and outcomes, ensuring that the project delivers on its strategic promises.
• Works closely with the IT Portfolio Lead to ensure adoption of standard processes and templates.
• Executes closure activities, including post-implementation review and documentation.

Required Education

• Bachelor’s degree in a business discipline or equivalent work experience.

Required Skills & Experience

• Minimum of 8 years of relevant work experience in a related role inclusive of:
  • 5 years of program or project management experience
• Project management skills with the ability to manage scopes, timelines and budgets
• Experience with Sales, Customer Service, Email Marketing, Consumer Data, CRM technology
• Familiarity with relevant domain, technology and tools
• Experience in Agile methodology
• Excellent written and verbal communication skills with the ability to communicate with stakeholders at all levels of the organization
• Ability to think strategically and align program goals with the overall strategic objectives of Carhartt
• Outstanding organizational skills with demonstrated ability to prioritize workload and attention to detail
• Familiarity with relevant domain, technology and tools
• Apparel, Retail or Consumer Products manufacturing experience preferred

Physical Requirements and Working Conditions

• Office environment, cubicle setting 
• Extended periods of time sitting, standing, typing on a computer is required
• Able to work some evenings or weekends if necessary
• This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
• Carhartt is a tobacco free workplace.

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