Retail FT Supervisor (Consumer Experience Leader)- Medford (702412)

Position Details

Position Location: Medford, OR

Department: Retail Store Operations

Reports To: Store Manager

FLSA Status: Non-Exempt (Overtime Eligible)

Summary

At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep rooted values are tangible and exemplified in all we do. Our associates embody the core values and heritage on which our brand was founded: we are inspired by hardworking people, we respect our history while walking bravely into the future, and we strive to do the right thing by working with honesty and integrity.

We are All Leaders at Carhartt

Responsibilities

Total Brand Experience

• Enthusiastically promote the brand by being an ambassador for Carhartt and leading others to do the same.
• Support execution of the strategy that brings to life the ultimate retail consumer experience.
• Uphold the Carhartt brand Image at all times and ensure all associates do the same.
• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. 
• Support the Store Leaders with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives.
• Support Store Leaders with planning, and execute on Visual Merchandising and Visual Standards, to ensure product is properly displayed. 

Associate Engagement

• Ensure all associate actions align with our corporate mission and values; partnering with Store Leaders as appropriate.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.
• Support Store Leaders with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.

Operational Excellence

• Support the Store Leaders with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Assist with monitoring Inventory levels and loss prevention. 

Business Acumen

• Communicate with Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.  
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.

Community Engagement

• Assist the Store Leaders with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leaders with bringing forth ideas to continue to grow brand awareness.

Talent Identification

• Assist the Store Leaders with recruiting and identifying potential talent for Brand Ambassador positions.
• Ownership of individual development and professional growth.

Education

Required Skills and Experience

• HS Diplomas or GED required; College degree preferred
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office

Working Conditions