Systems Engineer

Job Summary

The Systems Engineer is primarily responsible for Installing, Operating and Maintaining (IOM) the xSeries environment.  This role also includes analyzing, troubleshooting, supporting and maintaining the organization's xSeries environment (servers and desktops), application, virtualization, cloud, mobile devices and storage environments.  In addition, this role provides second and third level support, prioritization, and timely resolution for incidents escalated from other levels of support.

We Are All Leaders at Carhartt

In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.

Representative Responsibilities

• Work directly with architects, engineers, vendors, internal customers and other stakeholders to implement software and hardware implementations and integrate with the existing environment.
• Coordinate the implementation of projects related to the xSeries platform (servers, desktops, virtualization, application, cloud and storage).
• Resolve system problems, coordinate the correction of system problems with internal customers and/or subject matter experts, and work with vendors to correct any reported system problems within defined SLAs.
• Perform system upgrades and migrations in support of business operations.
• Work with the cyber security team to identify security gaps and harden systems against threats.
• Work with the network team to coordinate changes to firewalls, network configurations, DNS, DHCP, and other network devices.
• Manage email systems, mailboxes, and facilitate connections from other devices to email servers.
• Work with the incident management team to prioritize escalated incidents and restore normal service quickly to all system interruptions and reduce/eliminate any adverse impact on the business.
• Analyze reoccurring problems, research and recommend solutions, and assist in implementation of system resolutions to reduce the reoccurrence of IT problems.
• Implement, maintain, and respond to alerts from monitoring systems.
• Work with IT support associates at all locations to resolve incidents, maintenance, and continuous improvement.
• Work with leader to make recommendations for improvements and cost savings based on the requirements and goals of the business.
• Participate in engineering and testing of disaster recovery of systems.
• Responsible for configuration, maintenance and monitoring of backup systems and restoring data.
• Create and maintain documentation / instructions as necessary for systems and processes.
• Coordinate schedule with other team members under the direction of the leader to ensure availability[TM1]  of support.
• Follow all change management procedures and coordinate planned outages with all affected parties.
• Ensure compliance with hardware and software licensing agreements.
• Maintain positive relationships with team members, Carhartt associates, customers, and vendors.

Required Education

• Bachelor's degree in a Computer Science or related field or equivalent years of experience

Required Skills & Experience

• Minimum of 5 years of system analysis, support of business applications, technical troubleshooting, server administration, and system implementation.
• Experience with installing, configuring, maintaining and troubleshooting Microsoft Servers including but not limited to Windows Servers, Exchange, SQL Server, and Lync / Skype for Business.
• Experience with installing, configuring, maintaining and troubleshooting virtual environments (VMWare / Hyper-V).
• Experience with installing, configuring, maintaining and troubleshooting Active Directory, including, but not limited to, user / group management, permissions, OU structure, Group Policy Objects, sites, trusts and multiple domains / forests.
• Experience with administrating, supporting, integrating, troubleshooting and using Microsoft Office on premise and cloud productivity applications including but not limited to Word, Excel, PowerPoint, Visio, SharePoint, and Office 365 applications.
• Experience with cloud computing preferred (AWS, Azure).
• Perform troubleshooting and diagnostic service restoration on all components within our infrastructure, including but not limited to physical servers, virtual servers, server appliances, desktop/laptop computers, email, mobile phones, printers, PC’s, VPN, network troubleshooting, DNS, and DHCP.
• Experience with utilizing backup software for backups, restores, and disaster recovery.
• Experience with installing, configuring, and maintaining spam filter, proxy appliances and firewalls.
• Excellent verbal and written communication skills, including the ability to deliver presentations and convey technical and design strategies to different audiences 
• Strong interpersonal communication skills with the ability to deal with stressful situations involving equipment and application failures in a composed and constructive manner 
• Ability to take direction from more than one person and handle a variety of tasks at one time 
• Dependable, accessible after hours in the event of a system failure, work as needed to maintain equipment in off-hours 

Physical Requirements and Working Conditions

• Available outside of normal business hours in the event of a system failure and work as needed to maintain equipment in off-hours.
• Willing to work some weekends if necessary.
• Normal office environment; office setting. 
• Extended periods of time sitting, standing, typing on a computer is required.
• National and International travel required (up to 10%).
• Lifting may be required (35 lbs).

• This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.

• Carhartt is a tobacco free workplace.